The roles responsible for coordination quality across teams — and why each of them needs structural visibility into the decision layer.
Direct Answer
Decision Reliability Infrastructure is used by the roles responsible for coordination quality across teams: Chiefs of Staff, Technical Program Managers (TPMs), operations and COO-track leaders, and executive leadership teams. These are the people whose job, in some form, involves making sure that decisions made at one level of the organization actually propagate and hold through the layers below — that the strategic commitment becomes an aligned plan, that the aligned plan becomes a durable scope decision, that the durable scope decision becomes an execution that goes in the right direction.
Most organizations have clear ownership at two ends: executives own strategy, individual contributors own execution. The coordination layer in the middle — where groups turn direction into aligned action — is owned by nobody and everybody. Chiefs of Staff, TPMs, and ops leaders exist largely to fill this gap. Their value is coordination quality. Decision Reliability Infrastructure is the first tool designed specifically for the problems they face.
A Chief of Staff's effectiveness depends on visibility into where coordination is succeeding and failing across the organization. Currently, most of that visibility comes from proximity — being in the right meetings, having the right relationships, hearing about problems early. Decision Reliability Infrastructure systematizes this: it surfaces the structural signals across all of the significant decisions the CoS is responsible for, not just the ones they happen to be present for.
A TPM's core challenge is ensuring that cross-functional alignment is real — that the dependency owner actually committed, that the scope everyone thinks they agreed on is the same scope, that the decision from last week's architecture meeting is actually propagating through the teams that need to act on it. These are coordination quality questions. Decision Reliability Infrastructure gives TPMs a structural view of the coordination layer they manage, complementing the task-tracking view they already have.
Executives are attention-constrained. The signal they need is not "all decisions" — it is "decisions that need my attention." Decision Reliability Infrastructure functions as an attention allocator: surfacing the teams and processes where coordination quality is low enough to warrant leadership intervention. The question it answers is not "what is happening?" but "where should I look?"
"Decision Reliability Infrastructure is for the people whose job is coordination quality — whether or not that phrase appears in their title."
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GUIDEComplete guide to understanding and implementing coordination measurement.
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